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Chapter 07 - On-Site Introductions
Welcome to The MSP Manifesto. We're so pleased to be a part of your journey as a growing MSP, and look forward to getting to know you, your business and your future.
In this episode, Yusuf dives into the crucial topic of making introductions with your new client. Now that contracts are signed, adjustments have been made, and projects are underway, it’s essential that your team takes the time to build meaningful connections with the people on-site.
This is your MSP’s opportunity to establish a strong foundation—getting to know the client’s team, setting clear expectations around support, and communicating any planned work or interruptions. A proper introduction sets the tone for the entire relationship and ensures everyone is aligned from day one.
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